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Help & FAQs

Listed below are some of the most frequently asked questions we hope will be helpful. We will update this section from time to time as questions are received. If you have a specific question with regards to our products or scales that is not addressed here, please email us at support@andweighing.com.au.

To use this FAQ, please click on the questions to reveal the answer.

Sales

A&D Weighing has a nation wide dealer network with outlets in all capital cities and in most regional locations. A&D Weighing Dealers are able to sell and support A&D products and are fully supported with spare parts and training by A&D Weighing. Call Toll Free 1800 241 434 for the location of your nearest dealer.

Contact the A&D Weighing Service department on 08 8301 8120 or at service@andweighing.com.au and they can advise on and coordinate your service requirement.

The head office and factory of A&D Weighing is located in Thebarton, South Australia. We also have additional offices situated in Thomastown, Victoria and Seven Hills, New South Wales.

A trade approved scale is tested by the National Measurement Institute of Australia (N.M.I) and complies with the weighing regulations governing trade transactions. When the unit is approved for trade in accordance with N.M.I standards, it will carry a distinctive approval number that should be in clear view. However an important detail to note: Although a scale is approved for trade in accordance with N.M.I standards, it still must be certified by a licensed scale certifier and a compliance certificate issued. A&D Weighing is able to provide this vertification.

If the scale weight reading contributes directly to the final transaction price then yes you will need a trade approved scale. This is most commonly where the weight is directly multiplied by a price per weight unit to achieve a total price. When pre-packing goods into random weight packages, i.e. each weight is different and therefore so is the price, then a trade approved scale would be required. If pre-packing to a nominal weight, ie a 5 kg bag of product, then a trade approved would most likely not be required. As a rule of thumb it is always prudent to check with your local trade measurement authority regarding your particular application to ensure you make the correct equipment selection.

Generally a balance weighs to a lower resolution than a scale. E.g. a typical balance may weigh 3kg x 0.01g and a scale 300kg x 100g.

Warranty

Yes, all A&D Weighing products are covered by a warranty period which varies from 12 months to 5 years depending on the model.

A warranty claim should be returned to the place of purchase, i.e. the dealer, initially. The dealer will then coordinate the claim with A&D Weighing's Service Department. A proof of purchase, in the form of an invoice or warranty card, should accompany a warranty claim.

Warranty covers against any defects in the material and workmanship negligence during the manufacture or assembly of the product for the period of the warranty.

Other

Windows Communication Tools (WinCT©) is a software application designed to download information from your A&D balance directly into your personal computer, saving you the time and effort of having to manually enter your weighing data and reducing the chance of data input errors.
WinCT consists of three applications: RsCom and RsKey and RsWeight.

You can click on this link to take you to the various weight data capture software options.

  • RsCom:
    This window can transmit the weighing data to the computer using a text file format, and can transmit "commands" to control the balance.
  • RsKey:
    The weighing data is directly pasted into an application such as Excel or Word, but this application cannot use "commands" to control the balance.
  • RsWeight:
    The weighing data can be retrieved from the balance and displayed in graph form on the monitor screen in real-time. Maximum, minimum, average, standard deviation and coefficient of variation values of data can be calculated and displayed.


ADDITIONAL HELPFUL GUIDES:
The below instruction guides will help you to set-up WinCT© on your PC or computer correctly.

Click here for the set-up manual
Click here to read the operational manual
Click here to read the Guide to WinCT Software and how to check PC Com Ports

Yes, A&D Australasia recently celebrated our 30 years milestone in 2017 and A&D Company (our Japanese parent company) recently celebrated their 70th anniversary; commencing business in 1947.

A&D's core technology is Analogue & Digital conversion. Hence the A&D acronym.