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Help & FAQs

Listed below are some of the most frequently asked questions we hope will be helpful. We will update this section from time to time as questions are received. If you have a specific question with regards to our products or scales that is not addressed here, please email us at support@andweighing.com.au.

To use this FAQ, please click on the questions to reveal the answer.

Sales

A&D Weighing has a nation wide dealer network with outlets in all capital cities and in most regional locations. A&D Weighing Dealers are able to sell and support A&D products and are fully supported with spare parts and training by A&D Weighing. Call Toll Free 1800 241 434 for the location of your nearest dealer.

Contact the A&D Weighing Service department on 08 8301 8120 or at service@andweighing.com.au and they can advise on and coordinate your service requirement.

The head office and factory of A&D Weighing is located in Thebarton South Australia, with branch offices situated in Kensington, Victoria and also in Seven Hills in NSW

A trade approved scale has been tested by the National Measurement Institute of Australia and been found to comply with the weighing regulations governing trade transactions. When the unit is approved for trade by the N.M.I. it will carry a distinctive approval number that should be in clear view. Although a scale is approved for trade by the N.M.I. it still must be certified by a licensed scale certifier and a compliance certificate issued. A&D Weighing is able to provide this certification.

If the scale weight reading contributes directly to the final transaction price then yes you will need a trade approved scale. This is most commonly where the weight is directly multiplied by a price per weight unit to achieve a total price. When pre-packing goods into random weight packages, i.e. each weight is different and therefore so is the price, then a trade approved scale would be required. If pre-packing to a nominal weight, ie a 5 kg bag of product, then a trade approved would most likely not be required. As a rule of thumb it is always prudent to check with your local trade measurement authority regarding your particular application to ensure you make the correct equipment selection.

Many of A&D Weighing's industrial scales are produced in Australia and exported around the world. The scientific balances are imported from our parent company in Japan, or one of its factories in Korea.

Generally a balance weighs to a lower resolution than a scale. E.g. a typical balance may weigh 3kg x 0.01g and a scale 300kg x 100g.

Warranty

Yes, all A&D Weighing products are covered by a warranty period which varies from 12 months to 5 years depending on the model.

A warranty claim should be returned to the place of purchase, i.e. the dealer, initially. The dealer will then coordinate the claim with A&D Weighing's Service Department. A proof of purchase, in the form of an invoice or warranty card, should accompany a warranty claim.

Warranty covers against any defects in the material and workmanship negligence during the manufacture or assembly of the product for the period of the warranty.

Other

Yes, A&D Weighing recently celebrated their 60th anniversary commencing business in 1946.

A&D's core technology is Analogue & Digital conversion. Hence the A&D acronym.